ONLINE Customer Service Fundamentals
Virtual course to help you learn the principles of customer service. Material, trainer support and final test included
Hodos Training
Summary
- Tutor is available to students
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Overview
What is excellent customer service?
Excellent customer service goes beyond simply following the most effective methods, like respecting customers' time, staying positive, and providing helpful expertise. It also means consistently going above and beyond customers' expectations, aiming for more than just satisfaction.
ONLINE Customer Service Fundamentals
The objective of this customer service course is to help you develop the essential customer service skills necessary to deliver an outstanding customer service experience to every customer.
The course will teach you how to build rapport and connect with customers in an authentic way, and provide practical tools for creating a welcoming atmosphere.
After the course, you will feel more comfortable and confident in their everyday customer service interactions.
Description
ONLINE Customer Service Fundamentals
Course details:
- Knowing your customers: what are their expectations?
- Using the appropriate words, voice tone and body language to create a great first impression with customers
- Developing the ability to respond naturally and enthusiastically to customers to create an exceptional customer service experience every time they visit
- Connecting on a personal level: finding common ground and building rapport with customers
- Offering assistance and following up on customers requests
- How to keep a positive attitude and avoid negativity and lack of confidence during customer interaction
A series of tailored role-plays with designed to develop and boost your positivity and confidence during customer service interactions
Course outcomes:
By the end of the course, you will have:
- Understood how to create a positive first impression with customers
- Adopted a consistent, professional and positive communication style when speaking with customers
- Developed skills in engaging with customers and following up with their enquiries effectively
Evaluation:
At the end of the course, participants will go through a series of role-play activities to assess their skills and development throughout the course.
Who is this course for?
Our 'ONLINE Customer Service Fundamentals' course is designed for individuals who work in customer-facing roles such as customer service representatives, sales associates, hospitality staff, or anyone who interacts with customers on a regular basis and wants to improve their customer service skills.
Requirements
This 'ONLINE Customer Service Fundamentals' course has no requirements for customer service employees.
Career path
Career paths for this 'ONLINE Customer Service Fundamentals' course could include, customer service representative, sales representative, front desk receptionist, hotel or restaurant staff, or any role that requires frequent interaction with customers or clients.
Developing exceptional customer service skills can also lead to promotions within a company, such as a management or leadership position.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
